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Banking BPO Services

Banking and financial services are complex. In addition to needing rigorous documentation practices to ensure compliance and customer satisfaction, there are many other services that financial institutions need to continue their work efficiently.

From accounts payable and receivable to accounting functions, there are multiple banking processes to account for. Instead of using more than one institution or service to document everything that needs to be documented, Prime Consultancy offers business process outsourcing that takes care of all financial institution banking needs.

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What We Do

We help you transform your banking operations from reactive to proactive by moving to a digitally enabled operating model that helps you to:

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ENSURE BUSINESS SUSTAINABILITY

  • Standardized, agile, global banking operations that free valuable resources to focus on more value-added activities

  • Cut operating costs by up to 40%

  • Decrease time to approve mortgages by up to 80%

  • Cut time to open accounts by up to 70%

  • Improve customer acquisition by up to 40%

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DELIVER RESILIENT AND HIGH-QUALITY SERVICES

  • Achieve 99.5%+ loan compliance in retail lending

  • Mitigate operational and boundaries risk

  • Increase compliance quality standards

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ACCELERATE INGENUITY

  • Scale vision by combining intelligent technologies and banking talent with next-generation skills

  • Improve decision-making by using the right resource at the right time

  • Improve customer experience and satisfaction by moving to a fully streamlined, digital operating model

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OPTIMIZE WORKFORCE

  • Focus on developing employees to support new ways of working and innovative thinking

Our Banking Services BPO Offering Comprises

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CREDIT SERVICES

We improve the customer experience and reduce the time to approve credit costs across:

  • Origination

  • Post Sales

  • Collaterals

  • Unlikely to Pay / Non-Performing Loans

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CORE BANKING SERVICES

We improve time to onboard and invigorate the customer experience—ensuring data accuracy and compliance in the following areas:

  • Master data

  • Bank account management

  • Successions and garnishments

  • Cash and ATM management

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PAYMENTS SERVICES

We cut operating costs, mitigate risk of fraud and provide better customer experience across:

  • Domestic and foreign payments

  • Credit and debit cards

  • Other payments (checks, direct debit, etc.)

  • Collections

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COMPLIANCE SERVICES

We help achieve compliance and manage risk by addressing legacy issues, keeping pace with and navigating regulatory and operational pressures. Focusing on:

  • Contract lifecycle management

  • LIBOR transition management

  • Know Your Customer (KYC)

  • Anti-Money Laundering (AML)

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