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Business Process Outsourcing (BPO)

With BPO, we deliver proven result based on the scope of operation agreed by clients. Prime Consultancy provides trained resources for specific business functions. We execute the full process of hiring, deployment, project management, and staff management of the business process and operations.​​

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1. REQUEST

  • Fast response to client request by our Outsource Specialist

  • Outsource Specialist shares the general terms, procedures, and conditions to gauge mutual understanding and agreement with client.

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2. ASSESS BUSINESS PROCESS

  • Outsource Specialist ascertains requirements (technical & non-technical) to understand client’s business needs.

  • Outsource Specialist and Prime Consultancy Technical Lead or Project Manager perform analyses to address scope of project.

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3. PLAN & DESIGN

  • Strategic plan crafted.

  • Resources mobilized, reassigned, or hired based on team size required.

  • Develop first reference of process flow according to the scope to be outsourced.

  • Prime Consultancy assembles and trains team.

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4. EXECUTE & MANAGE

  • Arrange deployment and transition schedule with client.

  • Knowledge downloading from client (if required).

  • Strategic plan is executed.

  • Despatch work force and resources with the operation assignments.

  • Prime Consultancy managers project for client.

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5. SUSTAIN & ENHANCE

  • Results measured.

  • Report submitted with suggestions for improvements.

  • Liaison to ensure client satisfaction.

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